1. Introduction
EcoCaptive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Wi-Fi captive portal services.
2. Information We Collect
We collect several types of information:
2.1 Personal Information
- Account information (name, email, phone number, business details)
- Billing information (payment details, billing address)
- Communication data (support tickets, emails, phone calls)
2.2 Usage Data
- Device information (IP address, browser type, operating system)
- Portal usage statistics (login times, session duration, data usage)
- Network performance metrics
- Analytics data (page views, clicks, feature usage)
2.3 End-User Data
- Guest Wi-Fi user information collected through your captive portal
- Voucher usage and redemption data
- Session logs and connection history
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our services
- Process your transactions and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Generate analytics and improve our service quality
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share data with third-party vendors who perform services on our behalf (payment processing, cloud hosting, customer support)
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- With Your Consent: We may share information for any other purpose with your explicit consent
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data:
- Encrypted data transmission (SSL/TLS)
- Secure authentication mechanisms
- Regular security audits and updates
- Automatic cloud backups (for applicable plans)
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you cancel your subscription, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain user sessions and authentication
- Remember your preferences and settings
- Analyze usage patterns and improve our services
- Provide personalized content
You can control cookies through your browser settings, but disabling cookies may limit functionality of our service.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: